FREQUENTLY ASKED QUESTIONS
At Qiyra, we understand the importance of trust and transparency in your online shopping experience. We strive to provide our customers with a seamless and enjoyable shopping journey. One common question we often receive is, "Will I receive the same product that I see in the picture?"
Rest assured, at Qiyra, what you see is what you get. We take great pride in showcasing high-quality images of our products that accurately represent their colors, details, and overall appearance. Our team works diligently to ensure that the images on our website reflect the true essence of the products we offer.
To further enhance your confidence in shopping with us, we implement strict quality control measures. Our dedicated team carefully inspects each product before it is dispatched to ensure it meets our stringent standards. This ensures that the product you receive aligns with the visual representation on our website.
In the rare instance that you are not completely satisfied with your purchase, our hassle-free return and exchange policy are in place to make things right. Your satisfaction is our top priority, and we are committed to addressing any concerns promptly and efficiently.
At Qiyra, we believe in building lasting relationships with our customers based on trust, integrity, and exceptional service. We invite you to explore our wide range of products with confidence, knowing that the product you receive will match your expectations.
Returning an item at Qiyra is a simple and straightforward process. We understand that sometimes things don't work out as planned, and we're here to make the return process as convenient as possible for you. Here's a step-by-step guide on how to return an item:
Log In to Your Account:
- Log in to your Qiyra account on our website. If you made the purchase as a guest, consider creating an account for a smoother return process in the future.
Go to "My Orders":
- Navigate to the "My Orders" section in your account. Here, you'll find a list of your recent orders.
Select the Order and Item:
- Choose the specific order containing the item you want to return. Select the item you wish to return.
Initiate the Return:
- Look for the "Return" or "Request Return" option. Click on it to initiate the return process.
Choose Return Reason:
- Provide a reason for the return. This information helps us improve our services and ensures your satisfaction.
Select Return Method:
- Choose your preferred return method. Depending on our policies, you may be eligible for a refund, replacement, or exchange.
Print the Return Label (if applicable):
- If a return label is required, you may be prompted to print it. Follow the instructions to ensure a smooth return shipping process.
Pack the Item:
- Safely pack the item in its original packaging, if possible, or in a secure box. Include any accessories, tags, or documents that came with the product.
Attach the Return Label (if applicable):
- If you printed a return label, securely attach it to the package. Make sure all previous labels or barcodes are covered.
Ship the Package:
- Send the package to the designated return address. You may use the shipping carrier specified in our return instructions.
Track the Return (if applicable):
- If we provided a return tracking number, monitor the return shipment's progress for your peace of mind.
Receive Refund/Replacement:
- Once we receive and inspect the returned item, we will process your refund, replacement, or exchange as per our return policy.
If you encounter any issues or have questions during the return process, our customer support team is ready to assist you. We value your satisfaction and aim to make your shopping experience with Qiyra a positive one. Thank you for choosing us!